Disputes over poor service delivery

How DAS Law can help you

Our experienced team of dispute resolution lawyers can provide you with practical legal advice and representation if you’ve paid for a service that falls short of what was agreed.

  • Getting the service done again.
  • Getting a part refund.
  • Getting another provider to do the work properly and then suing the original provider for the cost of the repairs.
  • Important things to consider

    Here are some important things you should be aware of regarding your legal problem:

    • Where the service provider is a trader, the Consumer Rights Act 2015 sets out the consumer’s rights. 
    • The trader must perform the service with reasonable care and skill.
    • If no price has been agreed a reasonable price is payable.
    • The law allows you to insist that the trader returns to complete the work unless it is impossible to do so.
    • If you paid for the service using a credit card, you may be able to reclaim your money from the credit card company under a ‘section 75 claim’ of the Consumer Credit Act 1974.

    How much will it cost?

    If you would like DAS Law to help you with your dispute relating to poor service delivery, there are a number of ways to fund your legal costs.

    Legal expenses insurance (LEI)

    If you have a commercial insurance policy this may include LEI cover. If so, your legal costs may be covered by that policy, subject to its terms and conditions. If you are unsure if your insurance policy includes LEI cover, we will check this with you.

    Personal LEI

    No legal expenses insurance

    Unfortunately we are unable to take on private instructions at the moment, and can only work with customers who have legal expenses insurance.

    What should I do next?

    If you have legal expenses insurance with DAS, please call us on the number listed in your policy.

    Alastair Greer

    Principal Associate, Solicitor

    Learn more
    Anna Rogers

    Senior Associate, Solicitor

    Learn more

    A service is when a trader or professional either provides a consumer with advice, such as a solicitor or surveyor, or does something for us, such as a car mechanic or builder, the supplier must provide a service with reasonable care.

    William Ellerton, Dispute Management

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